Bell In Woodstock
1147 Dundas St #4, Woodstock, ON N4S 8W3
Store Services
In-store appointments
Mobile devices for business + consumer
Residential: Internet + TV + Phone
Business: Internet + TV + Phone Bell
Trade-in program
From Our Customers
We operate the highest rated and most reviewed bell stores in the country
Had a great experience at the bell store today.Saad was very professional, patient and polite with us. Thank you so much for all your help!
Very amazing experience. Been with bell 10 years and I haven’t had this kind of support and help from such nice people!
I was messed up in because my phone was put into lost and stolen list without any reason and I was hopeless. However, went to store and the representative named SAAD helped me with it, it took him 2 hours to talk to the call support and get a solution. But he still helped me even after the store timings because it was a big problem for me and my phone was not working. He helped me like an angel even after the customer service was not cooperative and helped me get my phone unblocked. I contacted the bell support multiple times but they didn’t help at all. Saad was amazing with his work and had a great dedication towards solving my problem. Exceptional customer service by him👍🏻👍🏻highly recommended
Thank God for Alex! After a brutal online upgrade experience, he made sure I got what I needed and helped me sort through the mess with ease.
Alex at the Woodstock Ontario location was extremely friendly and helpful. A great employee!
I received large bills from Bell service, but unfortunately, I will not be refunded. I signed up for a package that was supposed to cost about $50 per month. However, the actual charges were much higher, as you can see. I do not recommend this service. It seems like they are trying to take advantage of foreigners. Additionally, I paid $160 (not shown in the statement) to terminate the contract and close the account. I did not make any calls abroad or to other European countries; I only called friends in America once. I usually only used the internet when I went to work and when I returned home, and mostly used the internet at home. I paid so much money that I could have bought myself several good face creams instead.
Went in to add a line to our existing account for an aging family member who was having difficulty with dealing with their provider.The person who helped us was Alex. A pleasure to deal with!….went above and beyond to help our situation helping us add the best fit plan for our situation.
Alex was excellent to deal with and I highly recommend him! He was very helpful and knowledgeable about plan options and found the best solution for my family. Thanks Alex 🙂
You go there for help, to get a new phone and set up a new 2 year plan with them, but all of a sudden they have "NO" phones to upgrade to nor a decent program to get in to. All they have is the expensive phone that cost $80.00/month to use. That's all folks. And my hubby only uses his phone to make important calls. That's it ...... . Seriously !!! Alex taught me. He was great!
I went to bell in woodstock on Sunday to purchase a new phone the salesman had switch accounts for my myself and my wife to get us a better plan at new rates and bundle our internet for us no prob he said,saved a phone for me as I had to wait for new account to merge.went in Monday to find out he did nothing no phone with my name on it and that a bundle can not be done for a cheaper rate and my old phone got charged to my other account before my expired date,he promised alot and did nothingness my new bill is alot higher than he quoted and supposedly nothing I can do about it,have been a bell customer my whole life very angry customer with sales rep .
The Bell store in Woodstock were fantastic to deal with, they made switching from the red company a breeze! We delt with Alexander and he was amazing! Highly recommend anyone in the store as every experience with them has been smooth.
The sales person Saad in Woodstock bell store was the best give him a 10
Saad helped me get a brand new Samsung. Very kind and knowledgeable young man.
Friendly knowledgeable and helpful staff. Helped me upgrade my phone and got a better deal for me.
Alex H. was super helpful. He answered any questions that my wife and I asked. He was easy to talk to and very honest. He was very patient when my daughter was getting fussy. Thank you Alex.
We first visited this store when considering whether to change cell phone providers, and our experiences with the team confirmed it was the right choice. Special recognition goes for Taulant and Alex, who helped us at our most recent visit regarding our internet upgrades. Big kudos to the Woodstock store team!
Caroline helped me a lot.very nice girl, if you don’t know who to turn to for help, Carolina will help you
Alex was great to deal with. Great customer service and was able to rectify a problem quickly.
I was having a terrible time with my Samsung 20 phone. Could not call out and.no one could hear me.The Woodstock Rep was just amazing she did an excellent job on my phone & my husband's.I give Carolina the highest recommendation for the Best Customer Service Ever..Sincerely,Carol Ross
Alex was a great help today, very friendly and professional, thanks again for all your help Alex!
Alex was amazing and so helpful. He made switching phones painless and was very friendly
Taulant was amazing! Super personable, friendly, and helpful. Definitely recommend this store
thank you Oleksandr for your patience. We don't speak English but he was able to help us and we set up an account with Bell. He explained to us how to use and pay for the services.
The employee told us they would be right with us after dealing with one customer. They failed to tell us it would be nearly an hour wait.
Best buying a phone experience ever. My parents are almost 90 and cell phones are beyond them but they need to stay in touch with each other and family. Caroline was so helpful. Showed me the basic cell phone for seniors. Then she spent all the time I needed to show me how to confidently operate the phone so that I could comfortably show my parents. She was showing me which buttons to push but I am more of a kinaesthetic learner. She kindly gave me the phone and then talked me through what to do. So much better. I bought two phones and she suggested I buy them outright as it would be a large savings. Very true. As well I/they would not be tied into a 2 year contract. She set everything up so that I could take care of the payments, a minimal 25$ plus taxes per phone with Canada wide calling. This is a fantastic deal for seniors. An easy to use phone with an excellent price point. Caroline was very kind and helpful. I would go back to her any time.
Aidan and Taulant helped me today with upgrading my phone and home service plan, their customer service is awesome! Super friendly and helpful, will definitely come back when I need help.
Taulant was very helpful today, we upgraded our phones and we had a very pleasant experience. We’ll definitely recommend Bell in Dundas St.
Fantastic service and easy set up! Amazing customer service when you go in-store for device or even just setups.
Went to the source inside Masonville mall to get an iPhone 14 and sign up for a 50$ month phone plan with bell. The worker who helped us kept making mistakes and repeatedly needed help from other workers. Took way longer than it needed to be since he didn’t know what he was doing and kept changing things. Before we left me and my mom were looking at the paperwork and were like this doesn’t look right. He pointed out the credits and said it will come to 50$. I go home and wait forever to get my first bill. When it comes in I’m like that doesn’t look right. Turns out he messed up again and was not put on the 50$ plan. I call bell spend an hour or two on the phone. Looks like the guy at the store messed up by not adding a credit. She says she can’t fix it and that maybe we should have called the store directly. Maybe you should have told us this near the start of the call instead of wasting our time. In the end of it she says she’s creating a ticket and transfer us to another department. This guy says they’ll call in one or two days. Four days go by and there is no call. So I call them back and talk to another lady. She says the plan is the correct plan despite the fact that I am specifically telling them that I wanted the 50$ plan and not the higher one. She’s says that she’ll add a note and that they’ll call in 1-2 weeks. Meanwhile it took forever to get the bill and now it’s due in 5 days. So now I’m going to have to pay more than I agreed upon due to someone else’s mistake in the meantime. On top of that both times I called they of course tried to get me to start another line or internet services. Like why would I need another line. I only have the one phone. Stop trying to sell me services I don’t need and definitely wouldn’t get through you. If I could return the phone, cancel the plan and go with someone else I might just do that. I’ll have to see if what I’m able to do. Cause I’m not paying more than what I agreed upon. I definitely don’t want to drive an hour to the store, waste time there trying to get it fixed, and then drive an hour back home. So much of my time has been wasted. If they don’t call and fix it in the next two weeks I’m just gonna cancel. Will update my review if they fix it or not. So they called and said they won’t fix it. So I’ll have to call cancel it and go with another cheaper plan.
Husnain has been very helpful in dealing with me regarding changes and different procedures with me and my Pixel7. Awesome service. Lucky to have him and Saad, who originally sold the deal to me. Fowad, please pass on to these two guys this message and recognize their efforts.Sincerely Yours - Roy BondySatisfied BELL (Loyal) Customer
Had a great experience with Bell Mobility, Woodstock, OntarioEveryone in the store was cordial, very respectful to all and knowledgable to all our questions and requestsTwo new phones, pairing done in the store. We left the store very happy.Thank you Husnain
Husnain (Woodstock store) was fantastic to deal with. He was very helpful, very patient and very friendly. Thank you!
I am the proud owner of pixel 8.Thank you so much Husnain. You were very attentive,patient ,kind and not hurrying me.You made my experience pleasant. Sandra Knecht
Great experience purchasing our new phones, Bell representative was efficient, knowledgeable and set us up with a great go forward package. Highly recommend the Woodstock Bell store.
Had a great experience at the Bell location. Went in fairly late in the evening (before close) but there was no sense of rush. Was helped until everything was set up. Super friendly atmosphere.
Great experience today. Each and every staff I spoke to was kind and knowledgeable. Definitely recommend using the services provided at Bell Woodstock.
Great store for friendly service. Our second purchase there and they have always gone beyond what’s expected. Highly recommend.
Service was great. Rep was knowledgeable and helpful. A little disappointed at the lack of options for plans and phones. 2 phones, 2 plans. Felt really limited
Above and beyond service. They stayed past close to help me with my cell phone technical issues. Everything was resolved perfectly.
A great place to buy phones and get great plans from a very helpful staff members.
Husnain was fantastic, kind and extremely patient while helping me. He helped me solve my problem and did it all with a smile! This young man deserves a pay raise for sure and a recognition from his supervisors for sure! Thank You Again Husnain! Bell you are lucky to have him with the company!
The sales person Karelian Divert provided me with excellent service and was extremely patient with the litany of calls she had to make to different Bell departments to resolve my issueVery friendly and patientThank youSteve Morris
Expensive expensive plans nothing good about the store. Terrible staff, employees keep changing and you cant get hold of if you ever had any problem later.
It was a very positive experience made possible by the very knowledgeable & helpful Amerr Almusawi who even set up Bluetooth in my vehicle for me!
So far the new Bell Fibre net is awsome!! So glad we ditched Roger's garbage service!
Very fast and efficient. Got me the best deal possible. Walked out with a cheaper phone plan with more data
Personable, positive experience with upbeat, energetic staff. Really appreciated the dedicated one-on-one assistance with a device upgrade.
Needed a phone very quickly after some unexpected lifestyle changes. Bell was there to assist immediately and promptly provide me with a phone, and a great plan that worked for me and my current needs. I recommend Bell to anyone looking for a reliable service that will work with you and your requirements.
Kaylene waited on me when I was at Bell and I want to give her an A++ for the services she rendered today. She was super pleasant and professional and very knowledgeable. Great employee!👍
My experience today was great. The employees help me so much they help me pick out my brand new phone.
They were absolutely amazing with me very patient kind and funny I’m very happy being a bell customer!😊 the girl in training was very sweet and made sure that I understood my phone plan and the protection plan and I would ask her a question and if she didn’t know she would ask the supervisor she was great!
Great customer service, very helpful and knowledgeable with phones, plans and phone screen protector.Highly recommend
For only being at this job for 3 weeks Kaylene showed how much skill she has learned and helped me jump through all the hoops to make sure I got my 14 pro max we both had been wanting, customer service was great and very personable. Will definitely be bringing my business here from now on
Staff was nice.. I went to return my leased device when it was almost closing time still they welcomed me with nice smile. Thank You
My experience today was great. The girl in training was very good and friendly, if she didn’t know the answer to my question she made sure to ask her supervisor. I highly recommend the bell store.
Was having problems with my Roger's smart home monitoring app. Called Rogers and they couldn't fix it, their techs couldn't fix it and the Rogers store couldn't fix it. Went to Bell store and a young man named Amir fixed it in about 15 minutes. Thank you Amir.
Had the worst experience at bell Woodstock today. First the representatives dont listen, give wrong information or are confused themselves and then customer care also wasnt much helpful.Worst possible service I have recieved till date. The representatives at the store were least interested in helping or listening what we asked for. Once I explained what we were looking for they confirmed that additional charges on our existing bill will be $20 per month, I confirmed twice that the services needed to be added to existing plan and not a separate plan, they assured me that thats what they have done. When I returned home, in the evening I checked my account and its an additional charge of $140 not $20 per month.It was late, so I Called customer care, who then kept transferring me from one department to another asking me same question again and again and were not helpful at all. The last call transfer I had, i was fed up and asked the lady(finally a person who listened) to just cancel the new purchase altogether and she tried doing it but all other departments were closed. Now I will be calling bell again and hoping that I dont get charged for something I havent even used and was wrongfully added to my account saying its on existing plan.
My husband and I were looking to trade in our old phones and get new ones. Keira Wilbee was the sales person we dealt with. She was very personable and knowledgeable and got us in and out of there in a half an hour. We had some laughs with her and we would definitely go back if we knew she was working. Thanks Keira the 5 stars are for you.
Associate was very helpful!! He was a new employee and was very patient as he set up my new phone- Sim card, etc.
The customer service rep was very knowledgeable and answered all my questions. He was also training and spent the time needed to help new employee.
Great experience, very knowledgeable and helpful, definitely recommend this business
very nice to deal with people than say and know what they are doing. With expert display and responses. all responses and requests. were handled. in a. 10+ attitude and professionalism
Great service! A new phone was delivered from another store in the time it took Rogers to finally let me go! Ha.They did an excellent job of handling a complex service change...while still training 2 new fantastic service reps. Koodos...pun intended...to the whole team!
My husband and I went to the Bell store in Woodstock this morning. . We dealt with Debbie. She was very efficient and answered any questions that we asked of her in regards to phones and the cellular plan that we were interested in.Our experience with Bell was very pleasant.
Had the most pleasant experience today at this Bell store. Kate and her fellow employee went above the required service to help us get the right phone and set it all up for us. Including a quick follow up…our mistake not theirs…..but they helped get it fixed anyway. Thanks again guys….we will be doing all of our phone shopping here.
I came to this location to get some help switching out of my corporate phone plan and Tara was so kind and patient! She worked with me and the corporate helpdesk to make sure we followed all the right steps to do the process properly and she went above and beyond to make sure everything was taken care of. Thank you again!!
Horrendous customer service. Waiting currently 1 hour and 40 minutes to figure out why a tech didn't show up between the scheduled times, asked online, was told to call a number, waiting for 15 minutea and gave up. Tried online again, only this time to figure out how to get out of the contract. Only to be given the same runaround. So rogers it is. And Bell will lose another customer.UPDATE: after contacting Bell as per their reply, I still have no idea how to get out of this contract because they haven't responded. Sounds to me like more lip service. Just another corporation led by bottom line dollars and no accountability. It is now a personal mission to spread the word and let the world know what can be expected from this company.STAY FAR FAR AWAY FROM BELL.How's that for a bottom line?
Wow, thank you Kate! Unlike the Bell employees in Tillsonburg who were rude and completely lacking in knowledge and skills in relation to their promo plans, you handled my phone upgrade and promo plan with ease. You were dedicated to finding me the best deal and phone to suit my needs. I appreciate your professionalism and I have recommended you to a number of my friends and family. Nice to see someone at Bell actually listens and is there to support your needs. 🙂That is rare it seems now.
Store Details
Products and services
- In-store appointments
- Mobile devices for business + consumer
- Residential: Internet + TV + Phone
- Business: Internet + TV + Phone Bell
- Trade-in program
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