Bell in Kitchener, ON
215 The Boardwalk #4, Kitchener, ON N2N 0B1
Store ServicesÂ
In-store appointments
Mobile devices for business + consumer
Residential: Internet + TV + Phone
Business: Internet + TV + Phone Bell
Trade-in program
From Our Customers
We operate the highest rated and most reviewed bell stores in the country
I had a big issue today and Patricia the store manager solved it with a great attitude and smile. Can't thank you enough, I highly appreciate the effort. You saved my day.
I received very poor service, the attendant told me that if I was waiting for the bus I should stay outside the store, but I was just a customer looking for a product
Milan was very helpful throughout the whole process of purchasing and transferring my iPhone XR to the 15. He knew the procedure very well and was so pleasant to deal with. My experience was excellent!
Patricia was so amazing with the service that we received today in the store.She explained our plan helped me with closing our company account and transferring our phones over to personal accountsThank you Patricia for your patience and professionalism
The experience at the Store was a 7 out of 5, they were above and beyond. Unfortunately, the phone Google Pixel 8 gets a 4 out of 10. When syncing the phone with my computer it DOESN'T SYNC THE APPS, WHICH SUCKS. Sorry, but you always ask for opinions
Our experience at this Bell store with Milan has exceeded our expectations. He was very helpful in dealing with all of our questions and current needs. We have been Bell customers for over 30 years. Milan has reinforced why we should continue our patronage. Thank you.
This was the best service we have ever had dealing with phones. The service was over the top friendly and fast. We will definitely be using this store for now on 🙂
Customer service was excellent and was able to set up both phones for me hassle free. Highly recommend dealing with Patricia as her product knowledge and professionalism made the process hassle free
Patricia was amazing to work with when we dicited to switch to new phone and plan.
I walked in having a bad day because my SIM card broke, and walked out with a new SIM card and a way cheaper phone plan giving me the same thing I was already paying for. Patricia let me know right away that there was a better option, without me even asking. She was super quick and knowledgeable and friendly. I was walked out having a great day. Thanks Patricia!
I am incredibly satisfied with the service that I received at the Bell store at 215 Boardwalk. Patricia was not only kind, but she was incredibly helpful and a pleasure to deal with. Her recommendations to me really helped and informed my decision. I would strongly recommend to go see Patricia as she to deal with.Thank you and I hope to deal with you again 🙂
How can the person not know the different between megabits and megabytes when you are trying to sell me a internet service? There's an x8 difference! Anyways, otherwise helpful answering question about the service available to my area.
Very helpful and knowable. Took care of the data transfer and case install. And best of all the young lady was friendly and a pleasure to deal with.
My experience with Bell and Cameron has been fantastic. He is extremely knowledgeable and helpful. I will be returning to Cameron with help on all my future needs.
Patricia and team were a great help and patient enough to walk us through all options. Assisted us with our new phones and get us going. 👍
I got excellent service and Patricia was excellent and very knowledgeable. This will be my new store for all my tech needs.
I recently added a new phone to my cell phone plan. I dealt with Patricia in the store. She was extremely friendly and professional. She did a good job of explaining the options available to me and had great customer service. I’d recommend going to this location as a Bell customer.
I just experienced the best customer service in years at this Bell location. Milan was so helpful, patient and kind, words can’t describe my satisfaction with the service I received. After hours on the phone with Bell and not getting my mobility service working, Milan in 20 minutes had my new phone working. If you have any issues with your Bell service Milan is the guy to talk to. Bravo Milan!!
Good , fast, accurate, to the point friendly walk in service provided by Milan
We had an exceptional experience at the Bell Store at the Boardwalk in Waterloo. Patricia, the store manager, assisted us. No detail was missed and she was extremely patient while I reviewed items that were important to transfer over. Thank you again Patricia. I am very pleased with my new Pixel 8.
Went to buy a phone and sim, their policies needed an Id from here and they won't take any other. In order to hear that I had to even wait for so long. Employees were really good but the policies I will give a negative star.
Poor costumer service! We walked in and waited 10 minutes while the employee helped another costumer and asked us if we just had a quick question if not he won’t help us because he has to go home by 6 … my husband asked if he gets paid over time and said no. If this how you train your staff shame on you bell.
Purchased the 23 ultra 512gb from The bell store, Patricia was amazing to work with and she knows her information. She took the stress out from buying a new phone and getting all the data transferred to the new phone. I just want to say thankyou Patricia.She also suggested the extra warranty on the phone which was great especially with my active lifestyle. Thankyou.
This Bell store gets a 5/5 from me because of one employee Keira. I came in to transfer to bell and upgrade my phone. Keira spent nearly 2.5 hours on and off the phone with support to make sure I wouldn’t lose my number when there was technical issues. She did everything she would for me and in the end I got a great plan and new phone while getting to keep my number. Keira is amazing and I hope anyone who comes in gets her!!!
Milan helped me get a good deal on Virgin Plus. He was really patient and answered all my questions. I will definitely go back there!
The visit was one of four that were every time pleasant.Also update phone calls to complete purchases that with a great introduction from the sales staffA pleasant and wonderful visit showing a very human and caring side of life.I would recommend this facility with a 10 out of 10 for all aspectsThe young lady Patricia made me feel very comfortable and ensured me of all my needs would be met pertaining to understanding operations of the new hardware.I commend them and thank them .SincerelyNorm J. Snell
Patricia was very helpful and pleasant while she moved my files from my old phone to my new pixel 😊
Not very useful for managing Bell Services or Equipment. Main purpose is to sell cell phones.
I needed a new phone and wasn't sure what l wanted. Patricia the store manager suggested the Google pixel 8 as i had a BlackBerry forever. Very pleased with the phone and the service i received. The staff were very helpful and friendly. Best customer service I've had in a long time!I would recommend making a purchase or upgrading your services at this Bell location.
Nice store and unlike Rogers and Freedom nearby the door isn't locked when the store is open and you and go in. Only problem offs the Bell plans are way too expensive so it's a no go. No fault of the store.
Milan was professional, curteousand very helpful.He answered all questions, and was very patient.Will definitely go back !
I can say the only reason I'm still a Bell customer is the kindness and professionalism Mike and his female co-worker demonstrated on my visit to the store recently. They helped me sort out my phone and went above and beyond to do so.
Mike was great! He explained everything really well to my mom and I about the perfect plan for the phones we wanted. We are really happy with our Samsung galaxy S23s If you have any questions Mike is your guy!
Mike was so helpful when I came in to exchange my iPhone. He was very friendly, professional and thorough with all the details! Very pleased with the service I received.
Well folks if you purchased a third party warranty it's now nil and deleted. When bell searched for my info all records from last 2 yrs or so gone. So now new owner is offering a discount on replacement third party warranty by PAYING 50% or more, such a scam. Remember this company does not lose money or give it away for free, always a catchSo guess I'll pay half to have it fixed 😕
Amir looked after me. He sold me a new phone and set everything up for me even facial recognition.He even went out to my car to ensure GPS was working. He went above and beyond. Truly excellent customer service.
Mike at the Boardwalk Store was incredibly helpful, knowledgable and kind.Thank you so much for helping resolve all of my issues 🙂
Came over today to ask about Bell internet offers and had a wonderful experience! Mike helped me with choosing the most suitable plan and offered an amazing deal. We are definitely switching to Bell 😉
Best customer service ever, we first dealt with Oguz for our recent order, and then with Mike on another matter. Both Mike and Oguz were very patient and took the time to explain our different options and answered all our many many questions. Thank you for your outstanding customer service.
Great store a great location to staff is fantastic. Wonderful service! highly recommend it!!!! Mike knows his stuff
Went into the store tonight to upgrade my phone around 5:45 and didn’t realized they closed at 6. I decided on a plan and phone around 5:55 and noticed the other employee was mopping the store. I asked Mike the gentlemen that was helping me what time they closed at and he said 6 but not to worry about it. Mike then updated and transferred my old phone on to my new phone, helped me with accessories and walked me through every step of the update . He stayed until almost 7 o’clock and made sure my new phone was working before I left. This was a great shopping experience and Mike deserves a raise! Thanks again!
Absolute the best of service and help. Back a couple of times and couldn't be more helpful.. Will recommend all my friends and acquaintances to this locate.
Bought my first smart phone from here. I did not knoww completely what I wanted. Mike, the sales rep, took me through some options, and between him and my daughter, I walked out with a Samsung A15. The whole experience was pleasurable, and Mike was very patient with me. Mike took the time to explain my new phone, as I am quite the dinosaur in this modern tech age. I really want to thank you Mike, and make known how much I appreciated all the help. I know if I have any problems, the staff at the Bell on Boardwlk, Kitchener will do their utmost to help me. Thanks again.
Visited this location last week for some assistant picking out a new cellphone and received amazing service from the store manager Bryan. He took the time to find out exactly what I was looking for and helped me find the best fit. Highly recommend this location. Thank you for your help Bryan love my new iPhone!
My first time visiting this store and both times I went in to purchase a new phone Rhonda, Mike and Bryan gave outstanding customer service. Patient and helpful and I really felt looked after. Thanks for the wonderful experience!
Store Details
Products and services
- In-store appointments
- Mobile devices for business + consumer
- Residential: Internet + TV + Phone
- Business: Internet + TV + Phone Bell
- Trade-in program
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