Bell in Kitchener, ON

215 The Boardwalk #4, Kitchener, ON N2N 0B1

Store Services 

In-store appointments

Mobile devices for business + consumer

Residential: Internet + TV + Phone

Business: Internet + TV + Phone Bell

Trade-in program

From Our Customers

We operate the highest rated and most reviewed bell stores in the country

Poor customer service. The attendant was not polite!!
Matheus CarvalhoMatheus Carvalho
17:38 20 Apr 24
I received very poor service, the attendant told me that if I was waiting for the bus I should stay outside the store, but I was just a customer looking for a product
Richard WalzRichard Walz
13:45 20 Apr 24
Great staff, always willing to help. Would totally go back.
Brian G StewartBrian G Stewart
17:14 16 Apr 24
Lexi AmatrudaLexi Amatruda
20:41 30 Mar 24
Milan was very helpful throughout the whole process of purchasing and transferring my iPhone XR to the 15. He knew the procedure very well and was so pleasant to deal with. My experience was excellent!
Great Service!!
Karen SchottKaren Schott
18:15 26 Mar 24
Patricia was so amazing with the service that we received today in the store.She explained our plan helped me with closing our company account and transferring our phones over to personal accountsThank you Patricia for your patience and professionalism
Dianne PitcherDianne Pitcher
19:41 23 Mar 24
The experience at the Store was a 7 out of 5, they were above and beyond. Unfortunately, the phone Google Pixel 8 gets a 4 out of 10. When syncing the phone with my computer it DOESN'T SYNC THE APPS, WHICH SUCKS. Sorry, but you always ask for opinions
Dan AmatrudaDan Amatruda
18:16 20 Mar 24
Our experience at this Bell store with Milan has exceeded our expectations. He was very helpful in dealing with all of our questions and current needs. We have been Bell customers for over 30 years. Milan has reinforced why we should continue our patronage. Thank you.
Candy FleetCandy Fleet
16:41 18 Mar 24
This was the best service we have ever had dealing with phones. The service was over the top friendly and fast. We will definitely be using this store for now on 🙂
Washington SportsWashington Sports
20:12 11 Mar 24
Customer service was excellent and was able to set up both phones for me hassle free. Highly recommend dealing with Patricia as her product knowledge and professionalism made the process hassle free
Andrew TAndrew T
16:34 10 Mar 24
Patricia was amazing to work with when we dicited to switch to new phone and plan.
David LeducDavid Leduc
19:56 08 Mar 24
Great service.
Mackenzie AinlayMackenzie Ainlay
17:59 08 Mar 24
I walked in having a bad day because my SIM card broke, and walked out with a new SIM card and a way cheaper phone plan giving me the same thing I was already paying for. Patricia let me know right away that there was a better option, without me even asking. She was super quick and knowledgeable and friendly. I was walked out having a great day. Thanks Patricia!
Stephanie KotsopoulosStephanie Kotsopoulos
23:04 07 Mar 24
Darlene RoyleDarlene Royle
18:36 04 Mar 24
Very efficient, friendly customer service!
Adriano BurgoAdriano Burgo
22:50 29 Feb 24
I am incredibly satisfied with the service that I received at the Bell store at 215 Boardwalk. Patricia was not only kind, but she was incredibly helpful and a pleasure to deal with. Her recommendations to me really helped and informed my decision. I would strongly recommend to go see Patricia as she to deal with.Thank you and I hope to deal with you again 🙂
bibiana zuluagabibiana zuluaga
18:21 24 Feb 24
Very helpful and kind staff
Victor TrinhVictor Trinh
16:54 24 Feb 24
Great service, Milan helped me out lots !
Jenn WJenn W
22:11 22 Feb 24
Very helpful and knowledgeable!
Eric XuEric Xu
23:04 20 Feb 24
How can the person not know the different between megabits and megabytes when you are trying to sell me a internet service? There's an x8 difference! Anyways, otherwise helpful answering question about the service available to my area.
Z JovanovicZ Jovanovic
19:22 14 Feb 24
Milan- the employee was super nice, patient and knowledgeable!!!
Rupinder kaurRupinder kaur
17:16 13 Feb 24
Very supportive and excellent service
Tammy NewtonTammy Newton
18:35 09 Feb 24
Great service and got everything I needed done fast!
Bill KesterBill Kester
19:25 08 Feb 24
Great Customer Service
Li ZhangLi Zhang
22:25 31 Jan 24
Dave ZehrDave Zehr
22:36 21 Jan 24
Phoebe SPhoebe S
22:21 20 Jan 24
Jim LonsburyJim Lonsbury
21:36 20 Jan 24
Very helpful and knowable. Took care of the data transfer and case install. And best of all the young lady was friendly and a pleasure to deal with.
Devon KrynickiDevon Krynicki
17:39 29 Dec 23
Patient and helpful. Would recommend to anyone.
Angela MalottAngela Malott
13:33 29 Dec 23
My experience with Bell and Cameron has been fantastic. He is extremely knowledgeable and helpful. I will be returning to Cameron with help on all my future needs.
Malcolm ManningMalcolm Manning
20:20 28 Dec 23
Amazing Service!
Cameron MalottCameron Malott
20:09 28 Dec 23
Rro oRro o
23:00 27 Dec 23
Patricia and team were a great help and patient enough to walk us through all options. Assisted us with our new phones and get us going. 👍
michael wheelermichael wheeler
20:27 26 Dec 23
I got excellent service and Patricia was excellent and very knowledgeable. This will be my new store for all my tech needs.
Jenn ArsenaultJenn Arsenault
13:31 20 Dec 23
Great service, lovely people!
Scott HeamanScott Heaman
17:00 19 Dec 23
I recently added a new phone to my cell phone plan. I dealt with Patricia in the store. She was extremely friendly and professional. She did a good job of explaining the options available to me and had great customer service. I’d recommend going to this location as a Bell customer.
Md Jahirul IslamMd Jahirul Islam
21:17 10 Dec 23
Rich WeinertRich Weinert
19:55 09 Dec 23
I just experienced the best customer service in years at this Bell location. Milan was so helpful, patient and kind, words can’t describe my satisfaction with the service I received. After hours on the phone with Bell and not getting my mobility service working, Milan in 20 minutes had my new phone working. If you have any issues with your Bell service Milan is the guy to talk to. Bravo Milan!!
Rohit SinghRohit Singh
22:33 04 Dec 23
Good , fast, accurate, to the point friendly walk in service provided by Milan
Erin BlowErin Blow
18:36 04 Dec 23
We had an exceptional experience at the Bell Store at the Boardwalk in Waterloo. Patricia, the store manager, assisted us. No detail was missed and she was extremely patient while I reviewed items that were important to transfer over. Thank you again Patricia. I am very pleased with my new Pixel 8.
23:08 30 Nov 23
Went to buy a phone and sim, their policies needed an Id from here and they won't take any other. In order to hear that I had to even wait for so long. Employees were really good but the policies I will give a negative star.
Marcia IsabellaMarcia Isabella
22:37 30 Nov 23
Poor costumer service! We walked in and waited 10 minutes while the employee helped another costumer and asked us if we just had a quick question if not he won’t help us because he has to go home by 6 … my husband asked if he gets paid over time and said no. If this how you train your staff shame on you bell.
faraz abdulfaraz abdul
04:21 29 Nov 23
Purchased the 23 ultra 512gb from The bell store, Patricia was amazing to work with and she knows her information. She took the stress out from buying a new phone and getting all the data transferred to the new phone. I just want to say thankyou Patricia.She also suggested the extra warranty on the phone which was great especially with my active lifestyle. Thankyou.
Bee GirlBee Girl
20:51 25 Nov 23
This Bell store gets a 5/5 from me because of one employee Keira. I came in to transfer to bell and upgrade my phone. Keira spent nearly 2.5 hours on and off the phone with support to make sure I wouldn’t lose my number when there was technical issues. She did everything she would for me and in the end I got a great plan and new phone while getting to keep my number. Keira is amazing and I hope anyone who comes in gets her!!!
Husni AsbahiHusni Asbahi
20:45 21 Nov 23
Excellent customer service, timely, efficient, and on budget
Ashish KumarAshish Kumar
17:30 18 Nov 23
Milan helped me get a good deal on Virgin Plus. He was really patient and answered all my questions. I will definitely go back there!
Norm SnellNorm Snell
19:04 16 Nov 23
The visit was one of four that were every time pleasant.Also update phone calls to complete purchases that with a great introduction from the sales staffA pleasant and wonderful visit showing a very human and caring side of life.I would recommend this facility with a 10 out of 10 for all aspectsThe young lady Patricia made me feel very comfortable and ensured me of all my needs would be met pertaining to understanding operations of the new hardware.I commend them and thank them .SincerelyNorm J. Snell
rbg1975 Namerbg1975 Name
22:48 15 Nov 23
Rob CressmanRob Cressman
18:06 13 Nov 23
Patricia was very helpful and pleasant while she moved my files from my old phone to my new pixel 😊
Kathy RobertsKathy Roberts
20:19 07 Nov 23
Bourne - JagtBourne - Jagt
13:49 07 Nov 23
Not very useful for managing Bell Services or Equipment. Main purpose is to sell cell phones.
Robert MartinRobert Martin
23:35 02 Nov 23
Lori JohnstonLori Johnston
19:30 27 Oct 23
I needed a new phone and wasn't sure what l wanted. Patricia the store manager suggested the Google pixel 8 as i had a BlackBerry forever. Very pleased with the phone and the service i received. The staff were very helpful and friendly. Best customer service I've had in a long time!I would recommend making a purchase or upgrading your services at this Bell location.
Michael Grein (Mikey)Michael Grein (Mikey)
10:12 22 Oct 23
Super friendly helpful staff?
Brad KraneBrad Krane
21:47 20 Oct 23
Nice store and unlike Rogers and Freedom nearby the door isn't locked when the store is open and you and go in. Only problem offs the Bell plans are way too expensive so it's a no go. No fault of the store.
Elizabeth NewmanElizabeth Newman
20:13 07 Oct 23
Great service with very pleasant and knowledgeable staff.
Mike RoachMike Roach
18:42 05 Oct 23
Milan was professional, curteousand very helpful.He answered all questions, and was very patient.Will definitely go back !
Michelle VandergaagMichelle Vandergaag
16:40 23 Sep 23
I can say the only reason I'm still a Bell customer is the kindness and professionalism Mike and his female co-worker demonstrated on my visit to the store recently. They helped me sort out my phone and went above and beyond to do so.
Donna HarrowDonna Harrow
21:25 16 Sep 23
Jessica HammerJessica Hammer
15:32 09 Sep 23
Mike was great! He explained everything really well to my mom and I about the perfect plan for the phones we wanted. We are really happy with our Samsung galaxy S23s If you have any questions Mike is your guy!
Katherine StarrKatherine Starr
21:30 06 Sep 23
Mike was so helpful when I came in to exchange my iPhone. He was very friendly, professional and thorough with all the details! Very pleased with the service I received.
18:08 22 Aug 23
Well folks if you purchased a third party warranty it's now nil and deleted. When bell searched for my info all records from last 2 yrs or so gone. So now new owner is offering a discount on replacement third party warranty by PAYING 50% or more, such a scam. Remember this company does not lose money or give it away for free, always a catchSo guess I'll pay half to have it fixed 😕
Cheryl StaceyCheryl Stacey
20:02 07 Aug 23
Amir looked after me. He sold me a new phone and set everything up for me even facial recognition.He even went out to my car to ensure GPS was working. He went above and beyond. Truly excellent customer service.
Julie SmithJulie Smith
23:37 04 Aug 23
Mike at the Boardwalk Store was incredibly helpful, knowledgable and kind.Thank you so much for helping resolve all of my issues 🙂
Liliya TyndykLiliya Tyndyk
21:11 03 Aug 23
Came over today to ask about Bell internet offers and had a wonderful experience! Mike helped me with choosing the most suitable plan and offered an amazing deal. We are definitely switching to Bell 😉
Roy WilhelmRoy Wilhelm
16:49 01 Aug 23
Best customer service ever, we first dealt with Oguz for our recent order, and then with Mike on another matter. Both Mike and Oguz were very patient and took the time to explain our different options and answered all our many many questions. Thank you for your outstanding customer service.
Dillon OssendryverDillon Ossendryver
22:35 28 Jul 23
19:15 28 Jul 23
Great store a great location to staff is fantastic. Wonderful service! highly recommend it!!!! Mike knows his stuff
Curtis WaglerCurtis Wagler
23:31 12 Jul 23
Went into the store tonight to upgrade my phone around 5:45 and didn’t realized they closed at 6. I decided on a plan and phone around 5:55 and noticed the other employee was mopping the store. I asked Mike the gentlemen that was helping me what time they closed at and he said 6 but not to worry about it. Mike then updated and transferred my old phone on to my new phone, helped me with accessories and walked me through every step of the update . He stayed until almost 7 o’clock and made sure my new phone was working before I left. This was a great shopping experience and Mike deserves a raise! Thanks again!
rich hollingsworthrich hollingsworth
19:35 23 Jun 23
Absolute the best of service and help. Back a couple of times and couldn't be more helpful.. Will recommend all my friends and acquaintances to this locate.
Norman DyeNorman Dye
14:51 30 Apr 23
Bought my first smart phone from here. I did not knoww completely what I wanted. Mike, the sales rep, took me through some options, and between him and my daughter, I walked out with a Samsung A15. The whole experience was pleasurable, and Mike was very patient with me. Mike took the time to explain my new phone, as I am quite the dinosaur in this modern tech age. I really want to thank you Mike, and make known how much I appreciated all the help. I know if I have any problems, the staff at the Bell on Boardwlk, Kitchener will do their utmost to help me. Thanks again.
Arnab RoyArnab Roy
01:22 16 Oct 22
Visited this location last week for some assistant picking out a new cellphone and received amazing service from the store manager Bryan. He took the time to find out exactly what I was looking for and helped me find the best fit. Highly recommend this location. Thank you for your help Bryan love my new iPhone!
Sue KazimerSue Kazimer
20:22 04 Oct 22
My first time visiting this store and both times I went in to purchase a new phone Rhonda, Mike and Bryan gave outstanding customer service. Patient and helpful and I really felt looked after. Thanks for the wonderful experience!

Store Details

Address: 215 The Boardwalk #4, Kitchener, ON N2N 0B1

Phone: 5195797781

Email: [email protected]

Products and services

  • In-store appointments
  • Mobile devices for business + consumer
  • Residential: Internet + TV + Phone
  • Business: Internet + TV + Phone Bell
  • Trade-in program

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